Returns & Claims
NEVISTANBUL B2B goods are largely made to order. Consumer withdrawal rights therefore do not apply to these contracts. The rules below cover quality and shipment claims.
1. Inspection
The Buyer must inspect the goods on delivery with reasonable care for quantity, measurements, fabric, colour, print and workmanship.
2. Notice
Visible defects must be notified in writing as soon as possible after delivery; hidden defects as soon as they are discovered. Late notices may be rejected.
3. Non-returnable goods
Custom, printed, embroidered, labelled or specification-made goods, and goods that have been used, washed or altered by the Buyer, are not returnable as a rule.
4. Remedy
For a valid claim NEVISTANBUL may, at its option, repair, replace, or refund/credit the relevant amount.